One Question Insight / 宸耀一问
US$6.99A focused written reflection for one clearly stated life question, designed to offer perspective and practical direction.
围绕一个明确的人生问题，提供书面洞察、思路梳理与可实践的方向参考。
Eastern Wisdom · Personal Clarity · Timeless Design
See your path with greater clarity.
AURA MATRIX brings Eastern cultural wisdom into thoughtful, practical services for focused questions and personalized Chinese-English naming.
宸耀以东方文化智慧为引，提供聚焦问题的一问服务，以及兼顾五行、音形义与现实使用场景的中英文取名服务。
Secure online ordering will open after payment-account activation. 安全在线下单将在收款账户激活后开放。
Services & Pricing / 服务与价格
Clear scope. Transparent pricing.
Single-Language In-Depth Naming / 单语精批版
US$49Choose either a Chinese or English naming service, with an in-depth review of elemental balance, sound, meaning, and real-world use. First report within 48 hours after all required information is confirmed.
Bilingual Chinese-English Naming / 中英配套精批版
US$69A coordinated Chinese and English naming service, reviewed for elemental balance, sound, meaning, and cross-cultural use. First report within 48 hours after all required information is confirmed.
Single-Language Premium Visual / 单语豪华视觉版
US$149An in-depth report, premium visual assets, and one 5–10 second MP4 name animation. Visual first draft within 48 hours after the final name is confirmed.
Bilingual Premium Visual / 中英配套豪华视觉版
US$199A coordinated Chinese-English report, bilingual premium visual assets, and one 5–10 second MP4 name animation. Visual first draft within 48 hours after the final name pair is confirmed.
Delivery / 交付
Digital service, delivered with care.
All services are delivered digitally. No physical goods are shipped. Delivery timing begins only after payment is confirmed and all required information has been received. Where a revision is included, it covers one consolidated round of feedback submitted together.
全部服务采用数字化交付，不寄送实物。交付时间从付款确认且所需资料全部收到后开始计算。套餐如包含修改，指一次集中提交的整合修改意见。
Customer Policies / 客户政策
Before you order
Refunds & cancellations / 退款与取消
Cancellation requests made before personalized work begins will be reviewed promptly. Because these are customized digital services, refund eligibility may be limited once work has started or a report has been delivered. Duplicate charges, confirmed non-delivery, and rights required by applicable law will be handled fairly.
Privacy / 隐私
We collect only information reasonably needed to provide the service, communicate with you, process payment, and maintain essential records. We do not sell personal information. You may contact us to request access, correction, or deletion, subject to legal and operational requirements.
Terms & disclaimer / 条款与免责声明
Services are for cultural, educational, creative, and personal-reflection purposes. They do not replace medical, legal, financial, psychological, or other licensed professional advice. No specific life outcome, financial result, relationship result, or future event is guaranteed.
Service concerns / 服务问题
Contact us with your order email and a clear description of the issue. We will review delivery questions, duplicate payments, technical failures, and service-scope concerns in good faith.
Customer Support / 客户支持
Contact AURA MATRIX
Email: support@myauramatrix.com
Please include the email used for your order. Do not send passwords, full card numbers, government identification numbers, or unnecessary sensitive information.